Travel Operators Can’t Just Watch as AI Reroutes the Customer Journey

Operators of hotels, resorts, theme parks, and cruises succeed by making their customers feel welcome, looked-after, and alive. It’s therefore understandable that they are often cautious about adopting technology that might make their customer experience less human. When it comes to AI adoption, however, there’s a real danger that operators will suffer strategic damage if they don’t move fast enough.